We understand transparency is important. All calculated costs will be presented during onboarding.
Shipping LiabilitiesÂ
Once the product leaves our facility it is no longer our responsibility. We cannot be held responsible for lost or damaged units during shipping. We do, however, offer a shipping insurance fee. If you have opted into the shipping insurance fee for that item and it is lost, misdelivered, or damaged, we will issue you a credit for the wholesale item as well as customize and re-ship another item to your customer at no additional cost.
Available carriers for shipping.
We ship via the least expensive carrier. Shipments are made through USPS, FedEx, DHL, and UPS. If you have a preference we can set your products to only ship via certain carriers. Orders can also be picked up in the Bay Area in the city of Martinez, California.
Inbound shipments to 3PL Custom
Our facility is capable of receiving parcel shipments, (USPS, UPS, FedEx, Ontrac, etc), LTL shipments and full truckload shipments. Please note we do not have a grade level loading dock so you will need to add-on liftgate service if using LTL or full truckload.
Lead times
January 1 – October 31
All orders usually ship in 3 business days or less. We advise people to set a 3-day handling time during these months.
November 1 – Dec 31
All orders usually ship within 5 business days or less. We advise sellers to set a 5-day handling time during these months.