Frequently Asked Questions

A: We are a 3PL + Customization (3PL+C). We offer a service in which we store, pick, customize and ship your products directly to your customers.

A: These terms are interchangeable. During the buying process, the buyer inputs customization/personalization before purchasing. After a completed purchase we apply the unique customization to your product before shipping directly to the buyer.

A: You, as the seller, list your eligible customizable products on a marketplace, such as Amazon, and configure the customization processes so that a buyer can enter text or upload the artwork when purchasing. You ship inventory to our 3PL+C facility for us to store. Once a buyer completes their purchase, the order is automatically transmitted into our system. We then pick, customize, and ship the product directly to your customer. Tracking information is automatically passed back to your buyer through the marketplace.

A: Simply fill out the information form on the front page of www.3PLCustom.com and a customization specialist will contact you to schedule an initial free consultation. You can learn more about our onboarding process here.

A: No. Unfortunately, we are not set up for that kind of service. Our service is only offered for products that can be customized.

A: Our current integrations include: Shopify, Amazon, WooCommerce, BigCommerce, Etsy, eBay, Squarespace, Magento, Overstock, Google Express, Foxy, Houzz, Walmart, Sellbright, Wayfair, Jet, Tradegecko, Ecwid, Weebly, Chargebee, Gumroad, Americommerce, Recurly, BrightStores and more. A complete list can be found here.

A: Some marketplaces can accept text or graphic uploads directly from the customer right on the product page. Other marketplaces allow that information to be passed through email after purchase. No matter what method, we can work with you to get it where it needs to go for you to use our service.

A: Amazon, Etsy, and Shopify all have very clean personalization capabilities that can be automated within our system to bring in your orders.

A: Jan – Oct orders usually ship in 3 business days or less. We advise people to set a 3-day handling time during these months. Nov – Dec orders usually ship within 5 business days or less. We advise sellers to set a 5-day handling time during these months.

A: We don’t generally assist with sourcing but we do work with partners that might be able to assist you. We can provide their information if you contact us.

A: Our number one goal is to try and maintain the product’s packaging integrity. There are times though where the packaging of your product will not easily allow removal and reinsertion. We will work with you to determine the best way to move forward, packaging wise, if this is an issue.

A: At this time we are not accepting any products that would require hazmat or another specialized handling such as food and/or chemicals.

A: We will issue a credit for the wholesale value of the item.

A: If the error was ours we will reship at our cost to your customer and credit you for the wholesale value of the replacement product. If the error was buyer error we can re-ship, at the seller’s cost, if he/she desires us to through the placement of a manual order.

A: Our insurance policy includes bailee’s endorsement. This provides coverage for the legal liability of damage or destruction of a bailor’s(seller’s) property while under the care of a bailee(3PLCustom.com). A bailee is an organization that has temporary possession of someone else’s personal property. This protects your products in our care against theft, vandalism, certain natural disasters, and natural occurrences.

A: Our facility is located in the San Francisco Bay Area in the beautiful city of Martinez, CA.

A: Our facility is capable of receiving parcel shipments, (USPS, UPS, FedEx, Ontrac, etc), LTL shipments and full truckload shipments. Please note we do not have a grade level loading dock so you will need to add-on liftgate service if using LTL or full truckload. You will also need to include a Bill of Lading(BOL) so delivery can be scheduled. All LTL or full truckload deliveries will be refused unless scheduled.

A: Units exceeding 3 months in storage will be assessed with a long term storage fee in addition to the standard storage fees.

A: Yes! We have in house graphic artists that can assist for a fee.

A: If the customization method we select for your product allows it, as does the marketplace, yes we can process full-color photos and artwork for customization. Keep in mind, we reserve the right to reject images that may be considered hate speech, overtly racist, or infringing on any intellectual property.

A: Our primary customization methods are Screen Printing (Silk Screening), Direct to Garment(Substrate), Sublimation, Embroidery, Large Format, UV Printing, Hand Painted Methods, Engraving, and Etching.

A: We can customize most surfaces such as plastic, wood, metal, ceramic, textile and more. It is important to know the surface of the product you want us to customize so please be prepared.

A: There are factors that limit the customization options for surfaces or materials, but because we provide a wide array of customization methods it is likely that we can find a process suitable for your product.

A: Yes! If you wanted a static design printed on all your products, like a balloon for example, and then wanted text customization to go around or across the balloon we can do that! There is no limit to what we can do.

A: As far as customization, some of our equipment can only take certain sized items. If your item does not fit as a whole into our machines we may offer to disassemble and reassemble it. Generally, we can find a print method that will work for your product. Oversized items may be subject to an Oversize Fee.

A: With most of our customization methods, we can do full-color customization. There may be a size or surface limitation, but we will evaluate your product during your consultation to determine if it would be a candidate for full-color customization.

A: We assess three basic costs for our service. There is a per item storage cost for storing your product, a per-item customization cost for customization, and a per-item shipping cost for shipping to your end customer. Other costs may be assessed depending on the product, value, and difficulty of customization. We understand transparency is important, and all of these costs will be presented to you during the Customization Options step of our onboarding process.

A: Similar to Amazon FBA, we have a per cubic foot cost per unit, per month. We use the FIFO inventory management method so the first unit you send in is the first unit out to a customer. Please see the storage pricing on the pricing page. We understand transparency is important, and all of these costs will be presented to you during the Customization Options step of our onboarding process.

A: Generally personalization costs are determined based on the personalization method and the number of print areas. If an item needs to be customized in more than one area, it will incur an additional cost. We understand transparency is important, and all of these costs will be presented to you during the Customization Options step of our onboarding process.

A: Shipping is calculated based on your product’s final packaging dimensions, weight after personalization, and any materials needed for shipping. We ship domestically and internationally. We understand transparency is important, and all of these costs will be presented to you during the Customization Options step of our onboarding process.

A: Just like every person in this world is different, every item in the world is also different when it comes to personalization. On average, for personalization in one print area, the cost can range from $5.50/unit to $15.50/unit. We do our best to keep costs down because we want you to be successful and to make money also! We understand transparency is important, and all of these costs will be presented to you during the Customization Options step of our onboarding process.

A: If your item requires disassembly and reassembly to customize we may assess a Disassemble and Reassemble (DNR) Fee. If your product packaging is not feasible for removal and reinsertion we may assess a Repackaging Fee. If your product’s wholesale value exceeds $50/unit we may assess a Premium Product Surcharge. If you choose to insure your products during shipping for lost or uncovered insurance events, we may assess a Shipping Insurance Fee. We understand transparency is important, and all of these costs will be presented to you during the Customization Options step of our onboarding process.

A: This is the fee charged for items that require us to disassemble the unit to customize and the cost to reassemble, including any additional parts, packaging, etc. We understand transparency is important, and all of these costs will be presented to you during the Customization Options step of our onboarding process.

A: This is the fee charged for items that require repackaging. This fee may be assessed if the original product packaging is not usable after unit removal. This fee would cover additional materials or special handling processes to repackage. We understand transparency is important, and all of these costs will be presented to you during the Customization Options step of our onboarding process.

A: Because of the cost of insurance coverage for your products we charge a fee of $2/unit/month for every $100 of value over the first $50 wholesale value. For example, if your product costs $50 and under at wholesale value no fee would be assessed. If your product costs $150/unit a $2/unit/month fee would be assessed and added to your storage costs. It would be prorated depending on the value and length of storage time duration. We understand transparency is important, and all of these costs will be presented to you during the Customization Options step of our onboarding process.

A: This is a per-unit shipping insurance fee that covers you for the entire value of your product, profit, and personalization fees due to loss or damage by a shipping carrier. This fee will be assessed at the product level. We understand transparency is important, and all of these costs will be presented to you during the Customization Options step of our onboarding process.

A: An Oversize storage fee may be assessed on any items exceeding 18 inches (46 cm) on its longest side, 14 inches (36 cm) on its median side, or 8 inches (21 cm) on its shortest side or 20lbs(9kg). Please see the Storage pricing on the (Pricing) page. We understand transparency is important, and all of these costs will be presented to you during the Customization Options step of our onboarding process.

A: Customers will be billed daily when orders are imported into the system. We keep a credit card on file to handle the daily charges. If your billing fails, your orders will not be processed.

A: We do offer terms in NET15, NET30, and NET45 for sellers with at least 3 months consistent ordering history with us.

A: For daily orders, we accept Debit or Credit Cards. For NET Terms payment must be made via check.

A: We ship via the least expensive carrier. Shipments are made through USPS, FedEx, DHL, and UPS. If you have a preference, we can set your products to the only ship via certain carriers.

A: Yes. Orders can be picked up in the Bay Area in the city of Martinez, California.

A: Once the product leaves our facility it is no longer our responsibility. We cannot be held responsible for lost or damaged units during shipping. We do, however, offer a shipping insurance fee. If you have opted into the shipping insurance fee for that item and it is lost, misdelivered, or damaged, we will issue you a credit for the wholesale item as well as customize and re-ship another item to your customer at no additional cost.

A: We do offer gift wrap services and/or gift message handling. Please inquire using the contact form for accurate rates. Other Services

A: Yes! For consumers, we have a self-hosted online store with popular blank products ready to customize. Using our online design tool and in-house products, you can design artwork and have it printed right away. We offer things like t-shirts, coffee mugs, promotional products, art prints and more! Check out www.fioprints.com. We also offer drop shipping for any personalization on our in-house blank products drop-shipped directly to a customer. You can contact us directly for more information on drop-ship services.

A: Yes we offer a drop shipping service for personalization on our stock blank products. You can intermingle these in your marketplace if you want to offer your products next to ours.

A: Yes! For consumers, we have a self-hosted online store with popular blank products ready to customize. Using our online design tool and in-house products, you can design artwork and have it printed right away. We offer things like t-shirts, coffee mugs, promotional products, art prints and more! Check out www.fioprints.com. We also offer drop shipping for any personalization on our in-house blank products drop-shipped directly to a customer. You can contact us directly for more information on drop-ship services.

A: Yes we offer a drop shipping service for personalization on our stock blank products. You can intermingle these in your marketplace if you want to offer your products next to ours.